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Mayor / Maire

Re: URGENT: PUBLIC MOBILE REJECT CREDIT CARD!


@edithkyr  a écrit :

I already did all that and it still doesn't work. Can't pay bills. Can't make phone calls. Might as well revert back to using payphones - but where are they now? 


The moderator are working now for sure ..but there is a queue...Did you try with 611? Did you buy voucher in store or at recharge.com waiting for a reply from the moderator?

Town Hero / Héro de la Ville

Re: URGENT: PUBLIC MOBILE REJECT CREDIT CARD!


@Lieux wrote:

@edithkyr  a écrit :

I already did all that and it still doesn't work. Can't pay bills. Can't make phone calls. Might as well revert back to using payphones - but where are they now? 


The moderator are working now for sure ..but there is a queue...Did you try with 611? Did you buy voucher in store or at recharge.com waiting for a reply from the moderator?


@edithkyr  Did you try @Lieux  suggestion? Just dial *611 from your phone and follow the prompts to add Auto-pay. It's worth a try.

Mayor / Maire

Re: URGENT: PUBLIC MOBILE REJECT CREDIT CARD!

 @edithkyr 

The best action would be to go out and get a voucher from any convenience store that sells gift cards and that have those little pinpad terminals. You could pay extra for the convenience of any online option.

Then use the 611 service to enter it in.

Then figure out the cc.

The address has to match exactly to that of your cc billing address. Then don't use the unit # field. And the postal code needs to be either no space or drop the last digit.

But as mentioned earlier, after several attempts, you're probably locked out due to possible fraud.

Good Citizen / Bon Citoyen

Re: URGENT: PUBLIC MOBILE REJECT CREDIT CARD!

I have the exact same problem as OP,

 

-can not change my cc to auto pay

-PM the mod 4 days ago

 

Mayor / Maire

Re: URGENT: PUBLIC MOBILE REJECT CREDIT CARD!

@Asan1 

It looks like moderator wait times are about 5 days, so hopefully, you will get response today.  

 

As you wait for moderator, you could try a different web browser, clearing cache or going into incongito/privacy mode.  Chrome incognito mode works well.  The website can be finicky.  If you really need service, as mentioned above, you could buy a payment voucher in store or online and pay the voucher either via 611 or self service account.  

Mayor / Maire

Re: URGENT: PUBLIC MOBILE REJECT CREDIT CARD!


@Asan1 wrote:

I have the exact same problem as OP,

 

-can not change my cc to auto pay

-PM the mod 4 days ago

 


Until you her back from moderator....try this...disable autopay / remove your current credit card, then log out. Log back in and edit your credit card info with new cc...re-enable autopay.

Good luck.

Good Citizen / Bon Citoyen

Re: URGENT: PUBLIC MOBILE REJECT CREDIT CARD!

So far nothing has worked. This is the weirdest thing. Public Mobile Technician says it would be resolved but it has yet to be resolved. It has been 2 weeks since the issue. This is so ridiculous. 

 

Mayor / Maire

Re: URGENT: PUBLIC MOBILE REJECT CREDIT CARD!


@edithkyr wrote:

So far nothing has worked. This is the weirdest thing. Public Mobile Technician says it would be resolved but it has yet to be resolved. It has been 2 weeks since the issue. This is so ridiculous. 

 


My card issuer discovered that there was an extra space in the name. I had first space initial space space last. Check that there's nothing like that in your name and address. Space in front (leading) or space at end (trailing). Or invisible control characters even. You never know.

Good Citizen / Bon Citoyen

Re: URGENT: PUBLIC MOBILE REJECT CREDIT CARD!

Issue is still not fixed! Why? This is so ridiculous. Public mobile says it is the card issuer. The card issuer says it is Public Mobile. So I'm stuck in this stupid limbo because everyone is incompetent. Nobody's fault then. It must be the customer's fault for getting a phone plan with Public Mobile and getting a credit card. Like seriously, can anyone see how ridiculous this is?! Or everyone is just being an ostrich pushing it away so it will SOMEHOW GO AWAY!? 

Great Neighbour / Super Voisin

Re: URGENT: PUBLIC MOBILE REJECT CREDIT CARD!

Ridiculous is right. I've been trying to add my new visa debit to my account and no luck at all. I messaged a mod 3 days ago with no response at all yet. Can't wait forever. I feel I have no option but to go with lucky mobile. Been a pm customer for almost 2 years what a shame. I don't mind paying the extra 3 bucks for the 5 gig unlimited plan with lucky. I'm pretty sure they will take my visa debit. 👍🏼