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Good Citizen / Bon Citoyen

Trying to change a plan when I'm locked outa my account and there's nobody to call

I need to have my account unlocked so I can change my plan to the one I was originally using as well as update my credit card info so please have somebody from public mobility unlock my account so we can address this issue and carry on our merry little way ok...  cheers....


Accepted Solutions
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Mayor / Maire

Re: Trying to change a plan when I'm locked outa my account and there's nobody to call

@Bodereck 

Have you tried reset your password to your account?  

https://selfserve.publicmobile.ca/forgot-password/

 

If that does not work, you will need to contact moderator via private message. Responds times are 1-2 days. 

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: Trying to change a plan when I'm locked outa my account and there's nobody to call

@Bodereck 

Have you tried reset your password to your account?  

https://selfserve.publicmobile.ca/forgot-password/

 

If that does not work, you will need to contact moderator via private message. Responds times are 1-2 days. 

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post

Highlighted
Mayor / Maire

Re: Trying to change a plan when I'm locked outa my account and there's nobody to call


@Bodereck wrote:

I need to have my account unlocked so I can change my plan to the one I was originally using as well as update my credit card info so please have somebody from public mobility unlock my account so we can address this issue and carry on our merry little way ok...  cheers....


@Bodereck  You need to message the moderators directly and verify you account via text to get you account reset. To contact Public Mobile click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team 

 

 In the meantime wait an hour and try to access your account again.

 

Hope this helps!

Highlighted
Mayor / Maire

Re: Trying to change a plan when I'm locked outa my account and there's nobody to call

Is it possible the system locked your account, sometimes referred to a session lock.

 

If you know your username (email address) and password, your session lock should expire in an hour.

 

Then clear your cache, use incognito mode if possible, and try again.

Highlighted
Mayor / Maire

Re: Trying to change a plan when I'm locked outa my account and there's nobody to call

Try using a different browser and incognito mode.  If you still need assistance then contact a moderator.

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Good Citizen / Bon Citoyen

Re: Trying to change a plan when I'm locked outa my account and there's nobody to call

I have been locked out of my account for 6 months now..

 

Highlighted
Good Citizen / Bon Citoyen

Re: Trying to change a plan when I'm locked outa my account and there's nobody to call

No because I have been locked out of my account for 6 months now

Highlighted
Mayor / Maire

Re: Trying to change a plan when I'm locked outa my account and there's nobody to call

@Bodereck hi just contact a moderator they will help with your issue click here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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