@kelly_munroe wrote:thought I had signed up for autopay with my visa/debit. Did not top up automatically this am. Attempted to manually top up. I currently have a balance of 10.00. My plan is 50.00. I see.it is charging taxes so tried to change plan to the 40.00 plan. Nothing I do works. My page shows no amount due and says I'm on a 10.00 cycle? I cant do anything to make my phone work...very frusterated
@kelly_munroe There was no need to change plans. That would explain why you have the $10 credit balance in yor account. If your phone was working then it's best to stay away and let the renewal complete on it's own. Also the taxes get charged automatically so you don't have to worry about them when making manual payments via the credit card on file.
I think it's best to submit a ticket to PM explain what happened and ask them to put back your original plan if that's what you want.
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