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This message is for Babacar regarding my issue from July 1st

Zozr
Good Citizen / Bon Citoyen

I post here because I noticed I was taken off the $120 12GB plan and put onto the $165 plan by a rep who manually reactivated my account one month.

 

I have made the remaining payment of the money I owed as requested and I was told to message them on my renewal date (today July 22) to reactivate my account on the proper plan I have been on for a while. 

 

I can't find this user to do this for me and I am without phone service, so if someone could put me back on the $120 plan asap I would appreciate it. 

 

@Babacar_W

4 REPLIES 4

Zozr
Good Citizen / Bon Citoyen

No problem, just a suggestion to clean things up. 

@Zozr Just an FYI: PM never deletes topics just archives them in a searchable database.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Zozr
Good Citizen / Bon Citoyen

Thanks, issue has been resolved. This topic can be deleted if possible by a moderator. 

will13am
Oracle
Oracle

You are going to need the help of a moderator to resolve this issue. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

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