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Texting stopped working

Sgraves
Great Neighbour / Super Voisin

I renewed my plan the day before yesterday. When it was first renewed it worked fine. But then yesterday my texting stopped working and now I can't send or receive texts. I need this fixed ASAP

1 REPLY 1

krazykiwi
Mayor / Maire

@Sgraves wrote:

I renewed my plan the day before yesterday. When it was first renewed it worked fine. But then yesterday my texting stopped working and now I can't send or receive texts. I need this fixed ASAP


Log in to your self serve account and see if it says "active"?

If it does try this.

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

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