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Switching from one plan to another...

Barryere
Great Citizen / Super Citoyen

I'm wondering how this works, because I am currently on the $15 plan and tomorrow I have to pay and I adjusted my plan to the $25 plan, but the overview page says I owe $15 still.

 

Also, the overview says that my plan has expired...

7 REPLIES 7

Barryere
Great Citizen / Super Citoyen

Okay, thanks.

popping
Retired Oracle / Oracle Retraité

@Barryere wrote:

So for the $25 plan, I just put $25 into my account?


It depends on what is available fund in your account and the rewards you are getting.

Your plan $25

less: available fund in your account

less: $2 autopay if you have autopay enable

less: $1 per referee you have

 

ZfromVanC
Town Hero / Héro de la Ville

@Barryere wrote:

So for the $25 plan, I just put $25 into my account?


Yes, adding funds to your account is a good way to make sure nothing funky happens with autopay.


@Barryere wrote:

So for the $25 plan, I just put $25 into my account?


Correct.

Barryere
Great Citizen / Super Citoyen

So for the $25 plan, I just put $25 into my account?

Metal1967
Deputy Mayor / Adjoint au Maire

@Barryere wrote:

I'm wondering how this works, because I am currently on the $15 plan and tomorrow I have to pay and I adjusted my plan to the $25 plan, but the overview page says I owe $15 still.

 

Also, the overview says that my plan has expired...


@Barryere 

If you chose to change plans at next renewal..just make sure your balance will cover the difference..or if on autopay should automatically cover it...

mimmo
Retired Oracle / Oracle Retraité

If you futuredate the new plan all should be fine. 

 

If you want add funds to cover the new plan cost to avoid an autopay failure.

 

Expired status is fine if service is working.

 

This is a good read     https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs...    

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