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Mayor / Maire

Suspending service.

If my 30 day cycle is due on the 20th and I suspended my account for 5 days would I have a new payment date of the 25th? I do have a balance of $50 and would leave auto-pay in place. 


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Oracle

Re: Suspending service.


@LurganIeUk wrote:

If my 30 day cycle is due on the 20th and I suspended my account for 5 days would I have a new payment date of the 25th? I do have a balance of $50 and would leave auto-pay in place. 


@LurganIeUk Don't think the account will re-activate without an actual payment once you pass the Expiry date. Let us know what you discover. Suspending service has no impact on Expiry date.


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.

View solution in original post


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Deputy Mayor / Adjoint au Maire

Re: Suspending service.


@LurganIeUk wrote:

If my 30 day cycle is due on the 20th and I suspended my account for 5 days would I have a new payment date of the 25th? I do have a balance of $50 and would leave auto-pay in place. 


Yes, your renewal date would change. You would be prepaying for the next 30 days from your new date.

Mayor / Maire

Re: Suspending service.


@LurganIeUk wrote:

If my 30 day cycle is due on the 20th and I suspended my account for 5 days would I have a new payment date of the 25th? I do have a balance of $50 and would leave auto-pay in place. 


You've been here a while you kinda oughta know.

If you self-suspend an account and reactivate BEFORE it would otherwise have suspended if no payment was made then you would simply carry on again until the end of your current paid term.

If your self-suspend stayed suspended past your otherwise normal renewal date then you would have a new start date when you resumed.

Mayor / Maire

Re: Suspending service.


@z10user4 wrote:

@LurganIeUk wrote:

If my 30 day cycle is due on the 20th and I suspended my account for 5 days would I have a new payment date of the 25th? I do have a balance of $50 and would leave auto-pay in place. 


You've been here a while you kinda oughta know.

If you self-suspend an account and reactivate BEFORE it would otherwise have suspended if no payment was made then you would simply carry on again until the end of your current paid term.

If your self-suspend stayed suspended past your otherwise normal renewal date then you would have a new start date when you resumed.


Thanks, your majesty.  I wouldn’t have asked if I did know. 

Mayor / Maire

Re: Suspending service.


@LurganIeUk wrote:

@z10user4 wrote:

@LurganIeUk wrote:

If my 30 day cycle is due on the 20th and I suspended my account for 5 days would I have a new payment date of the 25th? I do have a balance of $50 and would leave auto-pay in place. 


You've been here a while you kinda oughta know.

If you self-suspend an account and reactivate BEFORE it would otherwise have suspended if no payment was made then you would simply carry on again until the end of your current paid term.

If your self-suspend stayed suspended past your otherwise normal renewal date then you would have a new start date when you resumed.


Thanks, your highness. I wouldn’t have asked if I did not know. 


Yeah it comes out all wrong in text even with the colloquial spelling. I should've added smilies.

Apologies.

Oracle

Re: Suspending service.


@LurganIeUk wrote:

If my 30 day cycle is due on the 20th and I suspended my account for 5 days would I have a new payment date of the 25th? I do have a balance of $50 and would leave auto-pay in place. 


@LurganIeUk Don't think the account will re-activate without an actual payment once you pass the Expiry date. Let us know what you discover. Suspending service has no impact on Expiry date.


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.

View solution in original post

Town Hero / Héro de la Ville

Re: Suspending service.


@LurganIeUk wrote:

@z10user4 wrote:

@LurganIeUk wrote:

If my 30 day cycle is due on the 20th and I suspended my account for 5 days would I have a new payment date of the 25th? I do have a balance of $50 and would leave auto-pay in place. 


You've been here a while you kinda oughta know.

If you self-suspend an account and reactivate BEFORE it would otherwise have suspended if no payment was made then you would simply carry on again until the end of your current paid term.

If your self-suspend stayed suspended past your otherwise normal renewal date then you would have a new start date when you resumed.


Thanks, your majesty.  I wouldn’t have asked if I did know. 


LOL @LurganIeUk so is this just an experiment?  Do let us know what happens.  

oh btw, you may call me "My Lady".  😁

Mayor / Maire

Re: Suspending service.

@LurganIeUk 

Self suspension via the lost/stolen feature is the only way to ensure that your service wont renew by using your balance or autopay. Once you pay and reactivate your service your 30 day cycle will start again. Suspending your service for more than 60 days will affect your loyalty reward by moving it forward by those many days so given the choice you would be better off renewing on day 59 than day 61.

When suspended via lost/stolen i know that without access to the phone/sim card you can still access voicemail while suspended by calling your phone number from a different phone.

Mayor / Maire

Re: Suspending service.

You're not billed for suspended/inactive days.

 

If you (or your available funds, or your AutoPay) fail to pre-pay at renewal then your plan and service are automatically suspended. When you pay enough to cover your plan the plan and service are automatically reactivated and start the first day of a new billing cycle.

 

Your "monthly" payment date is always assessed on 30-day (or 90-day) billing cycles. The actual calendar number can change from month to month. It can be offset by any days your plan was inactive.

 

The account will automatically terminate after it's left inactive/suspended for 90 days. But otherwise there's no risk or "bad credit" or whatever from being late on reactivation. There's no charges for deactivating or for reactivating. Some people intentionally allow their plans to lapse when on vacation/etc.

 

Rewards are not applied to suspended accounts. No AutoPay Reward is obvious. No Community Reward if the plan is suspended on the date the reward is issued. No Referral Rewards if your referrals have their plans renewed while yours is suspended. No suspended days counted towards Loyalty Reward.

Great Neighbour / Super Voisin

Re: Suspending service.

Just because someone has " been here a while" does not equate they "outta know" anything! Comment comes across judgy and annoyed, next time perhaps just don't answer the question.... just sayin'

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