07-08-2019 07:47 PM - edited 01-05-2022 08:15 AM
Help!
I have 3 cell accounts.
I was short funds for my payment.
Now I can’t (don’t know how to) reconnect my service.
Post moved to Paymemts from Retail by stonechucker.
Solved! Go to Solution.
07-08-2019 08:05 PM
No problem that's what we're here for. Right guys?
07-08-2019 08:04 PM
Can’t thank you enough!!
07-08-2019 08:03 PM
Yes and then reactivate the accounts. If you want them back on Autopay, you can do that once it's reinstated.
07-08-2019 08:02 PM
YES you do.
07-08-2019 07:56 PM
It was $6 short for the 30 day withdrawal
I’ve since paid 20
and additionally 40.
Do I need to log into each account to top up?
07-08-2019 07:54 PM
AutoPay only runs when it is renewal date. If it fails, normally payments will need to be applied manually.
@Brainybeauty wrote:Help! I have 3 cell accounts. I was short funds for my payment. Now I can’t (don’t know how to) reconnect my service.
@Brainybeauty All the info on how to topup your account could be found here
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Self-Serve-Account-Management/ta-p/245...
07-08-2019 07:50 PM
When you go into your "my account" Does it say account suspended? Have you put the money in to cover your account now?
