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Great Neighbour / Super Voisin

Suspended account

My account is suspended when I changed for a new Plan. Even though I had paid for it already, it is still not working. What do I do?

 


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Retired Oracle / Oracle Retraité

Re: Suspended account


@Anette1 wrote:

My account is suspended when I changed for a new Plan. Even though I had paid for it already, it is still not working. What do I do?

 


Since you scheduled a plan change to change you from a $20 to $15 plan, the payment system sometimes expects payment for the more expensive plan. Make sure that there is at least $20 in your available funds account balance and your $15 plan should start working. 

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Highlighted
Retired Oracle / Oracle Retraité

Re: Suspended account


@Anette1 wrote:

My account is suspended when I changed for a new Plan. Even though I had paid for it already, it is still not working. What do I do?

 


Since you scheduled a plan change to change you from a $20 to $15 plan, the payment system sometimes expects payment for the more expensive plan. Make sure that there is at least $20 in your available funds account balance and your $15 plan should start working. 

View solution in original post

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