Suspended account based on lack of funds

[KittyPride]

Hello

I received following message on my account this morning: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service

Currently I have 70 dollars on my account, I tried to make another payment to get rid of this message but it didn't help. My plan is working, my data is on. I have 35 dollars for 1.5gb plan

[KittyPride]

Everything is ok now, thank you for all the replies

[darlicious]

@KittyPride  In the next hour....

[gblackma]

You are welcome @KittyPride , but I think @darlicious means 6am est the in the morning of the new 30 day cycle.  

KittyPride wrote:

Thank you, I will wait until 6pm today to see if it will go away

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[KittyPride]

Thank you, I will wait until 6pm today to see if it will go away

[darlicious]

@KittyPride  The message should disappear by about 6am et. When you attempted to make a payment you probably charged another $35 + tax to your credit card. The system will always take from your available funds first. Next renewal you will now know to do nothing unless you lose service. With $70 in your available funds you don't need to worry about a payment for the next 90 days.

[KittyPride]

Yes, it's my renewal date. They didn't take the funds from my Public Mobile account, it's still on 70 dollars. My credit card was charged. When will this message disappear? 

[gblackma · Accepted solution]

@KittyPride is this your cycle renewal date? As everything is working as normal , ignore the message. It's the pm renewal process.

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@KittyPride wrote:

Hello

I received following message on my account this morning: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service

Currently I have 70 dollars on my account, I tried to make another payment to get rid of this message but it didn't help. My plan is working, my data is on. I have 35 dollars for 1.5gb plan

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