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Great Neighbour / Super Voisin

Suspend service and balance auto deduction

My family member has some balance 80$ in her PM account and the SIM is active. She is travelling to US for a few months and we dont need the service.  I am planning to suspend it via self serve. I read that for 90 days we can keep the number. My question is that after suspending , will the monthly balance continue to deduct for the next 90 days? We are not planning to reactivate it for some time.

Oracle

Re: Suspend service and balance auto deduction

@sohailsayani, in your case where you have funds in the account, you will need to use the lost phone feature to block renewal.  Your current paid service will run down and at renewal time, the account will go into suspension at which time the 90 day clock will run.  When you are ready to restore the account, simply toggle the lost phone feature and indicate phone has been found.  Then reactivate the account.

Oracle

Re: Suspend service and balance auto deduction


@sohailsayani wrote:

My family member has some balance 80$ in her PM account and the SIM is active. She is travelling to US for a few months and we dont need the service.  I am planning to suspend it via self serve. I read that for 90 days we can keep the number. My question is that after suspending , will the monthly balance continue to deduct for the next 90 days? We are not planning to reactivate it for some time.


I would removev autopay if you have it setup as well to stop from taking from your Available Funds balance I think if you go in and report your phone lost or stolen that will stop it from taking that money as it will deactivate your sim.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Mayor / Maire

Re: Suspend service and balance auto deduction


@sohailsayani wrote:

My family member has some balance 80$ in her PM account and the SIM is active. She is travelling to US for a few months and we dont need the service.  I am planning to suspend it via self serve. I read that for 90 days we can keep the number. My question is that after suspending , will the monthly balance continue to deduct for the next 90 days? We are not planning to reactivate it for some time.


As above...here's my take.

Since you have a substantial balance...

A couple days before your next renewal, do an immediate plan change to the $10 plan. Now you've spent $10. Then use the lost/stolen feature. This will suspend your service. It will run out the current term though...just no service. But it only lasts 90 days. After say 110 days (after calling it lost) call it found. The system will renew at the $10. Another $10 spent. Then call it lost again. etc until you're back.

 

Edit: Not 110 days...do it around 85 days after calling it lost.

Town Hero / Héro de la Ville

Re: Suspend service and balance auto deduction


@z10user4 wrote:

@sohailsayani wrote:

My family member has some balance 80$ in her PM account and the SIM is active. She is travelling to US for a few months and we dont need the service.  I am planning to suspend it via self serve. I read that for 90 days we can keep the number. My question is that after suspending , will the monthly balance continue to deduct for the next 90 days? We are not planning to reactivate it for some time.


As above...here's my take.

Since you have a substantial balance...

A couple days before your next renewal, do an immediate plan change to the $10 plan. Now you've spent $10. Then use the lost/stolen feature. This will suspend your service. It will run out the current term though...just no service. But it only lasts 90 days. After say 110 days (after calling it lost) call it found. The system will renew at the $10. Another $10 spent. Then call it lost again. etc until you're back.

@sohailsayani,

Please note that if you have an old plan which is not longer offered by PM, you will not get your old plan back after a plan change.

Mayor / Maire

Re: Suspend service and balance auto deduction

@z10user4

I think you meant to write that the $10 plan is only 30 days?

Mayor / Maire

Re: Suspend service and balance auto deduction


@wetcoaster wrote:

@z10user4

I think you meant to write that the $10 plan is only 30 days?


The suspension caused by the lost/stolen starts the 90 day counter at the end of the paid term.

As I understand it Smiley Happy

Mayor / Maire

Re: Suspend service and balance auto deduction


@z10user4 wrote:

@wetcoaster wrote:

@z10user4

I think you meant to write that the $10 plan is only 30 days?


The suspension caused by the lost/stolen starts the 90 day counter at the end of the paid term.

As I understand it Smiley Happy


Ah, ok, now I get it.

I guess I was halfway stuck on mentioning that access to the current plan would be lost doing your method. Unless it is still offered on return to Canada / the regular usage.

Mayor / Maire

Re: Suspend service and balance auto deduction


@wetcoaster wrote:

@z10user4 wrote:

@wetcoaster wrote:

@z10user4

I think you meant to write that the $10 plan is only 30 days?


The suspension caused by the lost/stolen starts the 90 day counter at the end of the paid term.

As I understand it Smiley Happy


Ah, ok, now I get it.

I guess I was halfway stuck on mentioning that access to the current plan would be lost doing your method. Unless it is still offered on return to Canada / the regular usage.


Yes. popping's comment is very important. Same with a promo plan that is no longer available. I guess I should have said these things too.

Oracle

Re: Suspend service and balance auto deduction


@z10user4 wrote:

@wetcoaster wrote:

@z10user4

I think you meant to write that the $10 plan is only 30 days?


The suspension caused by the lost/stolen starts the 90 day counter at the end of the paid term.

As I understand it Smiley Happy


Actually when you go lost or stolen phone it starts a new 90 day counter of your sim being deactivated.  Your sim can only be deactivated for 90 days so that day you do this is the one to take into consideration.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *