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Great Citizen / Super Citoyen

Sunday renew Date payment issues?

Third month of automatically paying for service and all four of my lines have failed to renew. 

 

Is this a systemic thing? Visa or a weekend renewal thing? 

 

Messaged mods .more to come .

 

Tim

Good Citizen / Bon Citoyen

Re: Sunday renew Date payment issues?

I am also having the same issue with 2 accounts on autopay. Maybe it is because of the System maintenance- April 15 2018 ?

Great Citizen / Super Citoyen

Re: Sunday renew Date payment issues?

Ugh. I understand maintenance window way too well...

 

 That said.. I don't see any payment notices regarding windows of outage. Everything is still setup for auto-renew. 

Oracle

Re: Sunday renew Date payment issues?

@timmmmeh If its not just worrying messages, but your service is down, click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET).

Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Something definitely has gone awry with credit card processing/updating.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Great Citizen / Super Citoyen

Re: Sunday renew Date payment issues?

Naw. It's the day the payment should happen and calls text and data don't work. 

 

Patience will be tried .

Great Neighbour / Super Voisin

Re: Sunday renew Date payment issues?

We experienced the same issue today.  Also on autopay.  My daughter needs to drive home in the aftermath of the ice storm, so I paid up the amount due to reactivate her account.  I assume that will put us into a credit situation, but hopefully that will keep this from happening again.  I will be very interested to hear what you learn from the moderators.

Oracle

Re: Sunday renew Date payment issues?


@timmmmeh wrote:

Naw. It's the day the payment should happen and calls text and data don't work. 

 

Patience will be tried .


It will be. There is only one moderator today it seems. Robot Frustrated


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Great Citizen / Super Citoyen

Re: Sunday renew Date payment issues?

I've never use the @Moderator_Team whats the SLA for them to respond? 

 

Thanks

Deputy Mayor / Adjoint au Maire

Re: Sunday renew Date payment issues?

@timmmmeh, Here is the portion from the page linked below...

- During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 48 hours of receiving the message.


Information regarding the moderators team can be found by following this link.

Great Citizen / Super Citoyen

Re: Sunday renew Date payment issues?


@Bekah wrote:

We experienced the same issue today.  Also on autopay.  My daughter needs to drive home in the aftermath of the ice storm, so I paid up the amount due to reactivate her account.  I assume that will put us into a credit situation, but hopefully that will keep this from happening again.  I will be very interested to hear what you learn from the moderators.


Interesting - I'll try to get the payments to go through manually then - and see what happens.  Would like to avoid being charged twice -  but finding free wifi sucks.

 

Safe Travels - it's crummy in Cornwall.