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Good Citizen / Bon Citoyen

Stuck in Europe 12GB/90day is due again and I won't be able to use it.

My cell# is not important (so not an issue if I lose it) and if I have to switch a plan, then I'd rather be done with PM

I am more interested if there a way to delay deactivation?

Because I already paid twice and I haven't used a single MB. I am not doing that again.

 

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Town Hero / Héro de la Ville

Re: Stuck in Europe 12GB/90day is due again and I won't be able to use it.

@beirut hi once your plan goes into suspension you have 90days before you lose your plan all you have to do before the 90days is renew for the lowest plan 15 dollars and  after that expires you will have another 90 days or you can let it expire altogether and buy another sim

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Mayor / Maire

Re: Stuck in Europe 12GB/90day is due again and I won't be able to use it.

@beirut Remove your CC from autopay, and after your plan is failed to be paid, you have 90 days before your number is gone.

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Mayor / Maire

Re: Stuck in Europe 12GB/90day is due again and I won't be able to use it.

You can suspend your service  if you’d like to prevent any calls or messages from being sent or received. Doing so will not keep your plan from expiring; however, it will ensure that your credit card is not charged at your next renewal date if you’re on AutoPay.Just follow these steps:

  1. Log into your Self-Serve account
  2. Go to Plan and Add-Ons > Lost/Stolen Phone
  3. Select Suspend Service

Note that after 90 days in suspend, your account will be deactivated permanently so be sure to return to this page if you find your phone or decide to get a new SIM card.

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Good Citizen / Bon Citoyen

Re: Stuck in Europe 12GB/90day is due again and I won't be able to use it.

I wasn't very clean in OP -my plan expired already and is getting deactivated in a few days if I don't pay.

 

I am in Europe from 1st of September 2019. Paid a couple of times for PM even though I didn't use it a single time throughout this period. 

 

Originally I had to be back to Canada 2 months ago but due to situation I can't come back nor I know when will it happen.

 

The only reason I am with PM is because I have 12GB/90days plan. I am not interested in switching to other plans. I am just tired of paying for services I don't use. So I am either looking to get deactivation date prolonged or be done with this service

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Good Citizen / Bon Citoyen

Re: Stuck in Europe 12GB/90day is due again and I won't be able to use it.

This is a great suggestion! And something that I am looking for. Do you know if I can use this option even though my plan is expired (been since April) but not deactivated yet?

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Mayor / Maire

Re: Stuck in Europe 12GB/90day is due again and I won't be able to use it.


@beirut wrote:

My cell# is not important (so not an issue if I lose it) and if I have to switch a plan, then I'd rather be done with PM

I am more interested if there a way to delay deactivation?

Because I already paid twice and I haven't used a single MB. I am not doing that again.

 


The best you can do is disable your autopay and suspend your account on the next renewal date.

 

You have 89 day to pay another $120 to get your plan working again.  Otherwise, your account will be canceled on the 90th day after suspension.  After cancellation, you are done with PM.

 

PM is no longer offer the $120/12GB 90 days plan.   People are still looking for that plan.  You can let someone to take over your plan and make some money if you want. 

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Mayor / Maire

Re: Stuck in Europe 12GB/90day is due again and I won't be able to use it.

@beirut 

Unfortunately this is one of the drawbacks of the 90 day plan. If you want to keep it you have to renew and pay for 90 days and then you can allow it to suspend for 90 days before deactivation or renew on day 87, 88 or 89. Is the 90 day plan that important to you? If it is you know what you have to do......

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Mayor / Maire

Re: Stuck in Europe 12GB/90day is due again and I won't be able to use it.

@beirut you can't just apply the payment. If its supended then, you should choose the $15 plan, and follow the instructions in the article. Here's an article on switching plans 

https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan pay attention to the part about switching suspended plans.  Sorry to hear that you are stuck. Hope its with family. Stay safe. 

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Good Citizen / Bon Citoyen

Re: Stuck in Europe 12GB/90day is due again and I won't be able to use it.

I don't think people are looking for this deal. You can get better deals with Fido and Zoomer

 

Well I see. So I don't have much options