cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

Still didn't get my second $25 bonus credit for signing up my son from the March deal

I only got a $25 credit for using a friends referal code when I joined. I then signed up my son and should have got a second $25 credit for using my number to sign him up but I haven't got it. Is there anyone that can look into this? This company and the pricing is great when things go smoothly but when things so wrong this is when it's not worth it so much...

 

I also can't get my data to work, my phone has only been working on wifi since the begining of the month.

Mayor / Maire

Re: Still didn't get my second $25 bonus credit for signing up my son from the March deal


@zigkiss wrote:

I only got a $25 credit for using a friends referal code when I joined. I then signed up my son and should have got a second $25 credit for using my number to sign him up but I haven't got it. Is there anyone that can look into this? This company and the pricing is great when things go smoothly but when things so wrong this is when it's not worth it so much...

 

I also can't get my data to work, my phone has only been working on wifi since the begining of the month.


The $25 credit depends on when and where the sign-ups were done. Where = online only. When = during the $25 promos.

Good Citizen / Bon Citoyen

Re: Still didn't get my second $25 bonus credit for signing up my son from the March deal

Done at home, before the promo ended, I should have had $50 credit with me siging up with a friends number and then using my number to sign my son up. My son and I each got $25 but I should have got a second $25.

Mayor / Maire

Re: Still didn't get my second $25 bonus credit for signing up my son from the March deal


@zigkiss wrote:

Done at home, before the promo ended, I should have had $50 credit with me siging up with a friends number and then using my number to sign my son up. My son and I each got $25 but I should have got a second $25.


Did your friend get the $25? Did you sign-up at home? Was *that* during the promo?

Good Citizen / Bon Citoyen

Re: Still didn't get my second $25 bonus credit for signing up my son from the March deal

Yes my friend got their $25, I did sign up at home, not instore and it was during the $25 promo in March or the begining of April, I signed up during the promo time and signed my son up right after mine.

Mayor / Maire

Re: Still didn't get my second $25 bonus credit for signing up my son from the March deal


@zigkiss wrote:

Yes my friend got their $25, I did sign up at home, not instore and it was during the $25 promo in March or the begining of April, I signed up during the promo time and signed my son up right after mine.


Check your payment history. If the friend got it then surely you must have. Or contact the @Moderator_Team (< Click this) to clear it up.

Model Citizen / Citoyen Modèle

Re: Still didn't get my second $25 bonus credit for signing up my son from the March deal


@z10user4 wrote:

@zigkiss wrote:

Yes my friend got their $25, I did sign up at home, not instore and it was during the $25 promo in March or the begining of April, I signed up during the promo time and signed my son up right after mine.


Check your payment history. If the friend got it then surely you must have. Or contact the @Moderator_Team (< Click this) to clear it up.


@zigkiss  When checking your Payment History make sure you go back far enough select 6 months back and make sure that the info refreshes properly. The $25.00 might have been applied but it's possible that it's not displaying properly on your browser. 

Good Citizen / Bon Citoyen

Re: Still didn't get my second $25 bonus credit for signing up my son from the March deal

I only joined in March with the $25 promo that was going on then, so I know I only had one $25 applied because it's paid for my April bill but it's saying I now only have $5 credit instead of the other $25 I should have.

Good Citizen / Bon Citoyen

Re: Share the love: get a $25 Credit for You and Your Friend by Referring them to Public Mobile

Still waiting for mhy second $25 credit for refering my son. I got ONE $25 credit when I signed up, at home, on my own computer,  and used a friends number. I then went and signed up my son, at home, on my computer, and used my number as a reference number and I have NEVER recieved this second credit. I have already PM a mod and I haven't heard back.

Mayor / Maire

Re: Share the love: get a $25 Credit for You and Your Friend by Referring them to Public Mobile


@zigkiss wrote:

Still waiting for mhy second $25 credit for refering my son. I got ONE $25 credit when I signed up, at home, on my own computer,  and used a friends number. I then went and signed up my son, at home, on my computer, and used my number as a reference number and I have NEVER recieved this second credit. I have already PM a mod and I haven't heard back.


@zigkiss did you do the second activation on or prior to March 31st?  If so then you should be entitled.  You siad you private messaged "a mod"--was it one in particular?  If so, please re-send the request as a new message to the Moderator_Team.  You can use this link as a shortcut to starting that message:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.