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Phoenix2
Great Neighbour / Super Voisin

Re: Skipping a payment

Thank you. I want to pause my plan but there is no instruction on this page: https://www.publicmobile.ca/en/on/get-help/articles/pause-your-plan

z10user4
Mayor / Maire

Re: Skipping a payment

 @Phoenix2 : That is a pretty useless page. What plan are you on and what rewards are you expecting?

softech
Mayor / Maire

Re: Skipping a payment

@Phoenix2   if you have $12 in your Available fund or from Community Reward, your best solution is to use Lost/Stolen to suspend your plan until you are back

 

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/suspend-service/

 

Just make sure you reactivate within 90 days and your number is all safe (after 90 days, your number will be gone..)

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Phoenix2
Great Neighbour / Super Voisin

Re: Skipping a payment

Is it legally fine?

softech
Mayor / Maire

Re: Skipping a payment


@Phoenix2 wrote:

Is it legally fine?


Yes it is. 

 

PM is a prepaid service so it allows you to suspend (either via non-payment or via Lost/Stolen) for 90 days without closing your account.  As long as you reactivate within 90 days, you can keep your number

 

After 90 days of non-payment, they will close your account and recycle your number

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