Signed up for 30 day free promo, maybe missed the fine print?

[rh66]

Signed up for the new customer promo, was pay first month get second month free or something similar. Went to store, signed up for account, never activated. Finally got to activating and now cant see promo, and being charged for second month. Did I miss the fine print saying that promo starts the day you buy a SIM card? 

[Luddite]

@rh66 Should be day you activate your account. Credits will not appear immediately.

[mimmo]

@rh66 what do you mean never activated.??

When was your first payment?

Did you follow the rules of the promotion? Was promo for in-store or online? 

[rh66]

Yes, according to my account history, paid Jan.11, charged again Feb 10, no free month. 

[Luddite]

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@rh66 wrote:

Yes, according to my account history, paid Jan.11, charged again Feb 10, no free month. 

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IF there was a promo active on Jan 11, and you met the criteria, then click this: message to moderators to send a private message to the moderator team with a description of your issue. Usually they answer within in 24 hours, but can take a few days.

[mimmo · Accepted solution]

I think you missed the promo by a day

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-Get-a-SIM-your-next-30-days-...

[ShawnC13]

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@rh66 wrote:

Signed up for the new customer promo, was pay first month get second month free or something similar. Went to store, signed up for account, never activated. Finally got to activating and now cant see promo, and being charged for second month. Did I miss the fine print saying that promo starts the day you buy a SIM card? 

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@rh66, if you went into store to sign up for an account that is the day your account became active.  When you say never activated it do you mean you never set up a self serve account?  When did you originally pay for your account?

ETA, These free month promos were weekend Flash sale.  January 11 was a Friday so you may have done it to early

[sunflowershine]

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@rh66 wrote:

Yes, according to my account history, paid Jan.11, charged again Feb 10, no free month. 

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Hi @rh66 , you have to sign up at the store, not online as the promotion of 30 day free was available on Feb 4 and 5. 

[z10user4]

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@sunflowershine wrote:

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@rh66 wrote:

Yes, according to my account history, paid Jan.11, charged again Feb 10, no free month. 

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Hi @rh66 , you have to sign up at the store, not online as the promotion of 30 day free was available on Feb 4 and 5. 

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Good of you to participate but this thread is solved by saying that the OP missed a promo by a day back in January not February. 

[Lieux]

Thank you for your diplomacy @z10user4 !!! It's good to read some post like that when we are learning...