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Great Neighbour / Super Voisin

Several attempts to add valid credit card

Hey Community, 

 

I've recently closed my visa/debit account and have been trying to add my credit card to the account but it keeps coming up with a notification "unable to process transaction. cancelled by credit card issuer" however I use this credit card online very often and have never had an issue with it. I've tried changing the address in several different combinations but it won't go through. Any tips?

Oracle

Re: Several attempts to add valid credit card

@saintefanie  the system cab be buggie

 

some thing  to try look at your cc statement and enter things exatly as on statement.  

omit the unit field in the form.  if your postal code has a space add a space and leav last digit out.

 

@RobertQc do you have teh full list of workarounds?

Model Citizen / Citoyen Modèle

Re: Several attempts to add valid credit card

The Public Mobile system is extremely picky of the wording on your address.   Check your credit card bill and input exactly what is on that as the address.  I know with my credit card bill, the wording was different than what I originally typed in when I applied for the credit card.  An example, Stn Main was on my credit card address for my post office box, which is correct, but I never put that in.  Public Mobile will look for that though. 

Mayor / Maire

Re: Several attempts to add valid credit card


@mimmo wrote:

@saintefanie  the system cab be buggie

 

some thing  to try look at your cc statement and enter things exatly as on statement.  

omit the unit field in the form.  if your postal code has a space add a space and leav last digit out.

 

@RobertQc do you have teh full list of workarounds?


@mimmoI think there is somemore I need to add to this too, but this what I have

 

The website can be fussy. You can try different browser / clearing cache and sometimes private browsing / incognito mode.  Confirm the billing address from your credit card statement is exact, including periods, spaces, capitalization and punctuation. If you live in unit/apt 206 and the billing address on your statement is "206-XXX street name" then enter it as that, and leave the apt field empty. Try removing / adding a space from the postal code.

 

Public mobile accepts Credit card or Visa Debit card issued by a Canadian or American financial institution and is registered to a Canadian or American address, or a Public Mobile payment voucher. The voucher can be had from recharge.com for payment, but not autopay, you can also register with autopay a pre-paid visa card for autopay, YMMV but I know that one works from Canada Post.

Model Citizen / Citoyen Modèle

Re: Several attempts to add valid credit card

either the billing address is wrong or the credit card was flagged for some type of activity in the past with PM.