cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Neighbour / Super Voisin

Setting up autopay

I have tried to set up autopay, but when I but my card in it says Unable to process transaction, as it was denied by my card issuer 

I have talked to my bank CIBC and they said that it shouldn't be due to them. 

Has anyone else had this problem and know a solution?

Model Citizen / Citoyen Modèle

Re: Setting up autopay


@Joshsinclair wrote:

I have tried to set up autopay, but when I but my card in it says Unable to process transaction, as it was denied by my card issuer 

I have talked to my bank CIBC and they said that it shouldn't be due to them. 

Has anyone else had this problem and know a solution?


If Public doesn't accept it, you have to use a different card. If you have a unit number, try leaving it empty.

Oracle

Re: Setting up autopay


@Joshsinclair wrote:

I have tried to set up autopay, but when I but my card in it says Unable to process transaction, as it was denied by my card issuer 

I have talked to my bank CIBC and they said that it shouldn't be due to them. 

Has anyone else had this problem and know a solution?


Public Mobile is very picky with credit cards and addresses.  In the address, if you live in an apartment don't use the apartment number as well don't put any spaces in the Postal Code.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Mayor / Maire

Re: Setting up autopay


@Joshsinclair wrote:

I have tried to set up autopay, but when I but my card in it says Unable to process transaction, as it was denied by my card issuer 

I have talked to my bank CIBC and they said that it shouldn't be due to them. 

Has anyone else had this problem and know a solution?


@Joshsinclair  That is a common error when adding your cc and in most cases the problem is not your credit card but on how the PM system parses your address info. Make sure your have cookies and javascript enabled. Clear your cache and try again. Use caps leave the unit number blank, no space when entering your postal code and do not use any special characters.

Great Neighbour / Super Voisin

Re: Setting up autopay

Thank you, that fixed the problem! Smiley Happy