Service suspended

[Jasondavidlunn]

On May 25 paid my top up.  Now service is suspended.  Need to talk to a customer service person. I am not impressed with this service. 

[JoyLuck]

@gulf1 

To prevent problems from autopay in the future, add some funds to your account each month with your credit card before the renewal date. The renewal will take the money from your available funds and you can just leave the credit card on file for the autopay reward.

[CS_Agent]

Hello!

Please, send us a private message via Community and we will gladly assist you with this -->  Private Message

Public Mobile Team

[Triguy]

Try making a manual payment either through self serve account.  Other option is to purchase a voucher and call 611 or use recharge.com or ding.com but there is a service charge.

[gulf1]

The autopay function did not take money from my wife's credit card and her phone now has no service. There has been no other change to the account. How can I get service restored?

[Staliger]

@Jasondavidlunn I would recommend you to do manual payments every month further even with enabled Autopay because it can fail time to time and result in suspension.

[shaker]

Please message PM here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Regards.

[benfatto]

@Jasondavidlunn Don't like it here. Go elsewhere            
please. 

[kb_mv]

@Jasondavidlunn PM makes no secret about how customer service works. If you blindly signed on not bothering to read a small bit about how things are done, it's on you not them. So instead of "bleeping" why don't you go back to your other message where a number of people have replied in an effort to help you out. People are pretty quick to help on here and usually you will see some sort of reply within minutes during the day.

[Triguy]

You could make an immediate payment by either purchasing a voucher and call 611 or use recharge.com or ding.com but there is a service charge.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[BearFBI]

@Jasondavidlunn What do you mean by may 25th ? Did you make a manual payment on May 25th or are you on autopay ? When was your renweal date ? do you have avalible funds in your account to cover the plan ? If so your renewal might have been stuck. 

If thats the case try the lost/stolen trick. Login to selfserve. Go to Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found.  Reboot phone.

[gblackma]

@Jasondavidlunn  Sometimes autopay fails.You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and  amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Welcome to the community. Stay safe. 

[Jb456]

If your phone is working and it's your 30 day renewal time to pay for your plan this is normal.

The system goes like this.

• Active to Expired
• Expired to Suspended with this note in your account
• Once system processes the payment and updates your account it will go back to active.

Please let us know if your phone is working or not. Thanks!

[Jasondavidlunn]

Customer service **bleep**ing sucks

[Jb456 · Accepted solution]

Two ways to reach moderators.

1- 

 2- via private message at link Below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Is your phone working at all? What does it say in your account? Active, expired suspended? When is your payment due date??