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Model Citizen / Citoyen Modèle

Service suspended won't give option to pay

I'm helping a friend with their account. She forgot to change her card on her account after some fraudulent activity and auto pay failed. She has added the new card but it will not give an option to pay. When selecting all options: pay amount due, pay different amount etc.... it will not bring up a box to add an amount it just reverts to the same payment page. Read you can reselect plan and pay but the account is on the rbc promo so we do not want to lose that. Will the lost/stolen or add $1 tricks work to get an option to pay? (There is $6 on the account.) Or is the only option waiting for a moderator tobanswer in the morning?

Mayor / Maire

Re: Service suspended won't give option to pay

 @darlicious 

Try a different browser, or clear cache, or incognito/privacy mode

Model Citizen / Citoyen Modèle

Re: Service suspended won't give option to pay

@darlicious Since service is suspended, I would get service working - figure rest out later. Have friend buy voucher at a store or recharge.com.

Model Citizen / Citoyen Modèle

Re: Service suspended won't give option to pay

@z10user4  Ok ill try incognito and report back.

Mayor / Maire

Re: Service suspended won't give option to pay

@darlicious 

Buy a PM topup voucher from Shell gas station.  Shell activates the topup voucher right away to get the phone working ASAP and deal with the autopay issue later.

Model Citizen / Citoyen Modèle

Re: Service suspended won't give option to pay

@z10user4  BINGO! Duh! Sometimes you forget the simplest of things. Browser was clear but I didn't switch to incognito mode. Advised my friend for next time she needs to do anything in her account to do the same. Thanks!

Oracle

Re: Service suspended won't give option to pay


@darlicious wrote:

@z10user4  BINGO! Duh! Sometimes you forget the simplest of things. Browser was clear but I didn't switch to incognito mode. Advised my friend for next time she needs to do anything in her account to do the same. Thanks!


Bad air in the bummer tent affecting memory retention?  You used to advise other customers about incognito mode/clearing browser cache...  

Model Citizen / Citoyen Modèle

Re: Service suspended won't give option to pay


@will13am wrote:

@darlicious wrote:

@z10user4  BINGO! Duh! Sometimes you forget the simplest of things. Browser was clear but I didn't switch to incognito mode. Advised my friend for next time she needs to do anything in her account to do the same. Thanks!


Bad air in the bummer tent affecting memory retention?  You used to advise other customers about incognito mode/clearing browser cache...  


Lol....yes in a round about way. Definitely something affecting my memory tonight.