Says account is suspended

[Rbrewis01]

I just activated on December 5, but when I went to register my account today it said my account was suspended and to make a payment. So I loaded ANOTHER $40 it still says my account is suspended and

• Your plan expired on Dec 5, 2019.
• Top up before Mar 4, 2020 or your account will be deactivated.
• Current Balance: $40.00
• Amount Due: $0.00

So am I now paid up until Mar 4?! or am I suspended or what?! Why did my plan expire on Dec 5, when that was the day i purchased and activated the $40 in vouchers??

[geopublic · Accepted solution]

@Rbrewis01  Access selfserve click on the payment history link to get a better idea of what happened. If it still doesn't make sense then submit a ticket to PM by doing the following:

[LovesToPM]

@Rbrewis01 If your phone services aren't working, you need to contact Moderators.

If your phone is still working, before contacting Moderators, make sure the account you're logged on matches the phone. Is the phone number on the account correct?

Is there anyone else on Public Mobile using the same computer? Try clearing your browser cache and relogging on your account. Are there any changes to your account?

[iliusfaisal]

Contact with moderator team... They will help you to solve the problem

[totalUser]

Ate your services working?

Contact moderators   to fix the dates