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Rewards are not being credited -- why?

Milk
Great Citizen / Super Citoyen

My $15 plan renewal comes up tomorrow and as usual my rewards are not being credited. My account shows ammount due $15 and I think it should show 15-(1+2+1)= ammount due $11.

Cut and pasting below from my account page.

  • My Rewards
    • Loyalty Reward ($1)
    • AutoPay Reward ($2)
    • Community Reward $0
    • Refer-a-Friend Reward ($1)

 

31 REPLIES 31

gblackma
Mayor / Maire

@Milk the rewards are credited when the payment is applied. Based on the evidence you supplied below, your credit card will be charged $11 + applicable tax. Also, remember to ignore any messages etc during the renewal process as long as their is no interruption to your services. 


@Milk wrote:

My $15 plan renewal comes up tomorrow and as usual my rewards are not being credited. My account shows ammount due $15 and I think it should show 15-(1+2+1)= ammount due $11.

Cut and pasting below from my account page.

  • My Rewards
    • Loyalty Reward ($1)
    • AutoPay Reward ($2)
    • Community Reward $0
    • Refer-a-Friend Reward ($1)

 


 

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