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Great Neighbour / Super Voisin

Reward missing

I’ve used a referral code when I activate my sim,how come not rewards showing in account yet? My account is active from June 23


Accepted Solutions
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Town Hero / Héro de la Ville

Re: Reward missing


@Jaimin wrote:

I’ve used a referral code when I activate my sim,how come not rewards showing in account yet? My account is active from June 23


It usually takes up to 72 hours for the credit to show up. Contact a moderator if it has been more than that.

Contact the Moderator Team (Public Mobile representative) for assistance:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

View solution in original post


All Replies
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Town Hero / Héro de la Ville

Re: Reward missing


@Jaimin wrote:

I’ve used a referral code when I activate my sim,how come not rewards showing in account yet? My account is active from June 23


It usually takes up to 72 hours for the credit to show up. Contact a moderator if it has been more than that.

Contact the Moderator Team (Public Mobile representative) for assistance:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

View solution in original post

Highlighted
Oracle

Re: Reward missing


@Jaimin wrote:

I’ve used a referral code when I activate my sim,how come not rewards showing in account yet? My account is active from June 23


It takes up to  72 hours for the reward to show up so you are right at the edge of it.  If it hasn't shown tomorrow I would contact the Moderators by using SIMon and to do that click the "?" in the bottom right-hand corner of the screen


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click the "?" in the bottom right to create a trouble ticket *
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Great Neighbour / Super Voisin

Re: Reward missing

 I will try to contact the moderator team! Thank you for your help

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Mayor / Maire

Re: Reward missing

If you are the person who signed up recently, the one time referral bonus of $10 will be added as credit to your available funds within 72 hours of sign up. If you enabled auto pay as well, you paid full plan cost at sign up, but the auto pay reward for the first plan cycle shows as $2 credit in available funds, so if there are $12 in your available funds everything is correct.

 

There will only be referral rewards showing in the rewards section if YOUR referral code has been used for the activation of a new account.

 

 

 

Edit: Sorry for posting, I should have known that I'm just too slow typing. 🙄

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Good Citizen / Bon Citoyen

Re: Reward missing

Hi there!

 

Rewards take upto 24-72 hours.

 

I got mine in 24 hours. If you did not see the credit, drop a message at moderator_team

and they will respond back within 24 hours as well.

 

Thank You!

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Mayor / Maire

Re: Reward missing

@Jaimin 

When you received the $10 credit within 72 hours after activation, it will be in your account as available fund to be used for next renewal.

 

What is the amount of your available fund on your overview page after login?

If it is less than $10, there may be a typo on the referral code.  Create a moderator support ticket for help.

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Good Citizen / Bon Citoyen

Re: Reward missing

Hi ,

Rewards can take up to 72hrs to show in your account.Also sometimes it shows up within 24hrs.

If you still cannot see it .Give a message to the moderator from the community page.

 

Hope this will help you.

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Retired Oracle / Oracle Retraité

Re: Reward missing


@Jaimin wrote:

I’ve used a referral code when I activate my sim,how come not rewards showing in account yet? My account is active from June 23


Part of the confusion might be because in Public Mobile termiology, this isn't a "reward" but rather a bill credit. Why does this matter?  As it's not classified as a reward, it will never show in the rewards section of the account, so if you're looking there, you're looking in the wrong place. The $10 gets deposited directly into your account blance.

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Great Citizen / Super Citoyen

Re: Reward missing

@Jaimin 

 

Did you get this all figured out? You should see the credit by now if you activated on the 23rd. 

 

Enjoy your day!