11-16-2019 11:45 AM - edited 01-05-2022 09:44 AM
Hello...on my past two billing statements my reward credits have not been applied. Who may I speak to to have this resolved? Thank you.
11-16-2019 04:19 PM
@PAULRANG18 Peruse: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs...
11-16-2019 12:13 PM - edited 11-16-2019 04:22 PM
@PAULRANG18 the night of your renewal at 7pm est your plan will say expired. At 1am I believe your rewards will be moved to your available funds. A bit after that it will charge your credit card for the remaining if there's not enough money in available funds. Then the next morning the plan will renew and become active again, during all this your phone still works!
11-16-2019 12:01 PM
@PAULRANG18 wrote:I have a 2.00 AUTOPAY reward and a 5.00 Community reward that are not showing in my available funds for the next payment. I will contact moderator. I have no doubt they will resolve it.
It's not supposed to show in available funds. It happens during the renewal.
11-16-2019 11:59 AM
I have a 2.00 AUTOPAY reward and a 5.00 Community reward that are not showing in my available funds for the next payment. I will contact moderator. I have no doubt they will resolve it.
11-16-2019 11:48 AM
Thank you
11-16-2019 11:48 AM
@MDG wrote:Hello...on my past two billing statements my reward credits have not been applied. Who may I speak to to have this resolved? Thank you.
Click the question mark to open a ticket and talk to moderators.
11-16-2019 11:48 AM
@MDG just click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and get a ticket and the moderators will get back to you soon! Good luck