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Great Neighbour / Super Voisin

Renewed cell plan yet unable to call or text

My friend renewed his account last night, changed to a different plan and added a voucher. On his online account it says it is all paid for a month, it is active again. I don't understand why he isn't able to call or text anybody and no one can text or call him. Has anyone else ever had this problem?

Great Citizen / Super Citoyen

Re: Renewed cell plan yet unable to call or text

@Char29

Try the lost/ stolen trick..its mentioned in many threads and works for many..

Town Hero / Héro de la Ville

Re: Renewed cell plan yet unable to call or text


@Char29 wrote:

My friend renewed his account last night, changed to a different plan and added a voucher. On his online account it says it is all paid for a month, it is active again. I don't understand why he isn't able to call or text anybody and no one can text or call him. Has anyone else ever had this problem?


Re-start his phone may fix the problem.

 

If your friend's account status is active, he can try the lost/stolen phone trick to provision his plan features again.  

 

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is about 48 - 72 hours. Good luck.

 

Great Neighbour / Super Voisin

Re: Renewed cell plan yet unable to call or text

Thanks I will tell my friend to try this out.