@Char29 wrote:
My friend renewed his account last night, changed to a different plan and added a voucher. On his online account it says it is all paid for a month, it is active again. I don't understand why he isn't able to call or text anybody and no one can text or call him. Has anyone else ever had this problem?
Re-start his phone may fix the problem.
If your friend's account status is active, he can try the lost/stolen phone trick to provision his plan features again.
1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.
If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is about 48 - 72 hours. Good luck.
