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Renewal Failure Account suspended

Lorraine99
Great Neighbour / Super Voisin

I have an account balance and paid again hoping that would solve the issue. but it did not. It says the account expired. 

3 REPLIES 3

Spudster
Deputy Mayor / Adjoint au Maire

@Lorraine99 

 

Are you (or did you) see this?  If you did, yet you still have services, no worries, it's normal renewal messaging which causes undue panic.

 

Spudster_0-1622218262322.png

Spudster_1-1622218275030.png

@Lorraine99 

Did your autopay fail? Or did you have a balance to cover your plan amount and the renewal failed? This is much rarer but I have the same issue today. Do you still have service?

softech
Oracle
Oracle

@Lorraine99  when you logon to Self-Serve, is it still showing suspended?    Also, do you see any money showing as Available Fund?

 

Do you see a button around there to Reactivate the service?  If so, click on it and reboot the phone after.

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