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Registered for auto pay, did not go through and now my account is suspended

Annie123
Great Neighbour / Super Voisin

I am completely without service. There is nothing wrong my credit card. I need my phone ASAP as I am on a job that needs constant contact with my employer today for updates. From what I have read in the forum this seems to be an issue for many? Am I to expect this every month? This is not convenient and easy and its taking time out of my day. I would appreciate some help.

 

2 REPLIES 2

CS_Agent
Customer Support Agent

Hi Annie123,

 

Thank you for reaching out to us. I am sorry to hear that your Autopay did not go through and your service got suspended.

 

In order to assist you, please send us a Private Message.

 

I am looking forward to your reply.

 

Cheers

 

Abdoulaye

ShawnC13
Oracle
Oracle

@Annie123, sorry to hear you are experiencing some problems. 

You will need to message a MOD for assistance, click on this link Moderator Team
to send a private message .
In your message please include:
* PM account email address
* SIM card number(if available)
* PM phone number
* Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
 

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

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