cancel
Showing results for 
Search instead for 
Did you mean: 

Refund

SkylerRc
Great Neighbour / Super Voisin

I didn’t know I had autopay on so I paid my bill this morning not knowing it had already been paid and I can’t through to someone to get a refund of the extra 45$ I over paid 

3 REPLIES 3

lukealex121
Great Citizen / Super Citoyen

As stated by others, since your balance is equal to the amount of your plan, when it renews at the start of the next period, it will renew from this balance, and you won’t be charged any more for the next renewal.

srlawren
Retired Oracle / Oracle Retraité

@SkylerRc I'm not sure they would actually refund you this amount.  However, you can just leave it sitting in your available funds balance and it will automatically be used to pay for your next renewal.  So in essence, you've pre-paid for your next renewal already.  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Anonymous
Not applicable

you need To Try To send a private message To

customer support teams (Moderators)>> Click here 

 

In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific your issue 

- them can help you a lot nice service Team

 

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)
During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.
And be patient please
 
Good Luck
Need Help? Let's chat.