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Refund for the Autopay

praj1743
Great Neighbour / Super Voisin

Hey community!

 

I have a problem i need to get the money which was Auto-paid by the visa credit card which was set up on autopay unknowingly by me, and hence on the due date of payment which was 16th July it autopaid and rebooted the plan.

Now my concern is I had to change the plan for this particular month only, so I thought of implementing the new plan and paying for it so I paid another $45 for another plan with the $180 exisiting plan, while i don't need the $180 plan for this month, so i had two payments done to the Public Mobile through my credit card.

So, now how do I claim the money back, i need those 180 bucks back ASAP.

4 REPLIES 4

stonechucker
Mayor / Maire

You should have done the $45 before your renewal, but I see you’re now on what is probably a 90 day plan, and now have paid $45 for the immediate change.

 

As this is a prepaid service, I don’t know if you will get the money back.  But you can try as suggested by @srlawren above.

Anonymous
Not applicable

@praj1743, Are you sure it's not working?  I just tried the link in @srlawren 's message and it launched the private message cretion page.

 

praj1743
Great Neighbour / Super Voisin

The Link for the Private message is not working.

srlawren
Retired Oracle / Oracle Retraité

@praj1743 you will need to reach out to the moderators via private message.  Here's all all the details you'll need:

 

How can you get help with your account, activation, or service?

In your message please include:

  • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

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