Refund for 400 min Intl Long Distance?

[cadzmont]

Hi

I recently purchased the long distance addon not knowing that all countries were not included. I was attempting to call the Philippines and got the "Talk is not a part of your plan" or something like that from the PM automated attendant. If I had known that only 18 countries were included with the addon (shouldn't this be stated on the addon page?) I would not have purchased it.

Is it possible to get a refund for this? (I am fine with the credit being put on PM account.) I wasn't actually able to make any international call.

Thanks!

[Acekiller]

hope you can get the money back. seems like an honest mistake

[cadzmont]

Thank you!

[Luddite · Accepted solution]

Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET). Response is generally within few hours, but may take 24.

Hopefully, you will have a favourable outcome.