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Deputy Mayor / Adjoint au Maire

Re: Recharging the account did not give a full month

Well that is No good!

 

What does your account status say in your SELF SERVE account?

If it is not ACTIVE, I would contact the moderators.

 

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

 

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot or link: https://publicmobile.ca.ada.support/chat/ (if after clicking this you get an option to: Ignore OR Go to PublicMobile.ca – HIT THE “Ignore” option)

OR

2-Contact the Moderator_Team via private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Highlighted
Good Citizen / Bon Citoyen

Re: Recharging the account did not give a full month

I did restart the phone and no change to the status

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Recharging the account did not give a full month

What is your SELF SERVE status saying now?

Highlighted
Good Citizen / Bon Citoyen

Re: Recharging the account did not give a full month

Same status, no change:

The charge still stands on the account

I still do not have the use of my phone.

The account still says it will charge another $25 on the 17th

Highlighted
Mayor / Maire

Re: Recharging the account did not give a full month


@jgrewal wrote:

Same status, no change:

The charge still stands on the account

I still do not have the use of my phone.

The account still says it will charge another $25 on the 17th


Does the status say Active? Expired?

 

 

 

 

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Recharging the account did not give a full month


@jgrewal wrote:

Same status, no change:

The charge still stands on the account

I still do not have the use of my phone.

The account still says it will charge another $25 on the 17th


Does your account say the below? If so, you still should be able to use your phone - UNLESS YOU RAN OUT OF MINUTES, and choose "Change Plan On Renewal"!

esjliv_0-1602891846057.png

But if you cannot use your phone contact the moderators as posted in previous posts.

Highlighted
Mayor / Maire

Re: Recharging the account did not give a full month

@jgrewal 

 

You mentioned you were on the $15 plan. When you say your phone is not working can you still text and receive incoming calls? Is it only outgoing calls not working?

Highlighted
Good Citizen / Bon Citoyen

Re: Recharging the account did not give a full month

Yes everything was working on the $15 plan.

I depleted my funds on that plan a few days ago and the phone stopped working.

I therefore decided to upgrade to the $25 plan yesterday.

I made the payment, everything went thorough fine. The account shows that $25 has is present on the account. However, I was unable to use my phone.

I called *611 to validate that funds had been applied and I got the message that $25 were available on the account and the next charge would be on 17th of October which was in two days yesterday.

I still cannot use my phone, no calls or texts will go through. I can only use some parts of the phone when I am connected to the internet.

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Recharging the account did not give a full month


@jgrewal wrote:

Yes everything was working on the $15 plan.

I depleted my funds on that plan a few days ago and the phone stopped working.

I therefore decided to upgrade to the $25 plan yesterday.

I made the payment, everything went thorough fine. The account shows that $25 has is present on the account. However, I was unable to use my phone.

I called *611 to validate that funds had been applied and I got the message that $25 were available on the account and the next charge would be on 17th of October which was in two days yesterday.

I still cannot use my phone, no calls or texts will go through. I can only use some parts of the phone when I am connected to the internet.


To renew your plan early you should contact the moderators to restart your 30-day plan again early. But since you are renewing tomorrow, I would just wait, if you can hold off. Just make sure your available funds say $25.

 

You can always add a 500 minute $5 addon to your a $15 Plan - it is a great option!!

Highlighted
Good Citizen / Bon Citoyen

Re: Recharging the account did not give a full month

The account is active and as shown below funds are available as well:

jgrewal_0-1602892889962.png

 

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