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dabr
Mayor / Maire

Re: Reactivating account on a different plan

@thinkLyndon    Take a look at this suggestion from one of PM's management team member on how to go about making the plan change during suspension:

 

https://productioncommunity.publicmobile.ca/t5/Announcements/Systems-Update-Ability-to-change-plan-w...

View solution in original post

darlicious
Mayor / Maire

Re: Reactivating account on a different plan

@thinkLyndon 

Go to the plans and add on page. Choose the new cheaper plan. Choose change plan now. Your service should automatically renew. Keep in mind you can suspend your service for up to 90 days. You can only use your service outside of Canada in the US if you purchase US roaming add ons. It will not work anywhere else in the world so you may not want to reactivate your service until you return to Canada.

 

Edit:

My sympathies for your loss.

t_p
Town Hero / Héro de la Ville

Re: Reactivating account on a different plan


@thinkLyndon wrote:

How do I reactivate my account on a lower plan?  I had to leave Canada for a family emergency, wasn't able to purchase credit vouchers and can't get the account reactivated.

Thank you


@thinkLyndon 

Top up your account with credit card or voucher for the plan cost.

Go to Change Plans page, choose your plan and click Change now. Reboot.

 

If you still have problem , contact CS for help:

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

Need Help? Let's chat.