How do I reactivate my account on a lower plan? I had to leave Canada for a family emergency, wasn't able to purchase credit vouchers and can't get the account reactivated.
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@thinkLyndon Take a look at this suggestion from one of PM's management team member on how to go about making the plan change during suspension:
for Reactivate A Suspended Plan
Missed a payment? After your plan expires, all you need to do is top-up your balance to keep the current plan going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:
go sign in to Self-Serve, to review your account,
1. Click on Payment
2. Make a Payment
3. one Time Payment
4. you will see your Amount Due:$$
5. Payment Type: selected other ( Enter the desired payment amount )
6. how much you see at Amount Due:$ ! you will do manually enter Amount:$$ + $1 extra
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
No. I was just out of the country because my father died and so the account suspended. Which is fine.
I want to reactivate on a lower plan and don't know how to do it. There is enough credit for the new plan I want.
you need to reactivate your account on a lower plan,
and click Here link to you know how to Change Your Plan online,
you can choose to change immediately or at your next plan renewal date.
To change your plan,
but your account is Active !! to you can change plan.
or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
@thinkLyndon if your account is suspended for over 90 days, then the account would have closed
if less than 90 days, try to use forgot Password and then entered the correct email address and answer the security question to reset the password
if you cannot reset the password that way, you will have to open a ticket with PM support, click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent