Hello @chipolbrook, thank you so much for bringing this to our attention.
I'd like to kindly ask you to please try the following;
- After you log in to your community profile on the right top corner there will be a couple of icons
- Please refer to the envelope icon called "messages"
- And you should see an open conversation
- You need to keep an eye on your inbox because that is where our messages are delivered to.
- In order to interact with our moderator team, you need to reply to your ticket through this section.
In case the case is closed please send us another message so that we can continue assisting you.
I hope you find this helpful.
Kind regards, Lexie
Public Mobile Moderator.
