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GLarson9
Great Neighbour / Super Voisin

Re: forget password and answer of security question

I got an updated Visa card and now autopay is not working. My number is the same but the security number is different. How do I get back on autopay?


Accepted Solutions
esjliv
Mayor / Maire

Re: forget password and answer of security question


@GLarson9 wrote:

I got an updated Visa card and now autopay is not working. My number is the same but the security number is different. How do I get back on autopay?


@GLarson9 

Register for a Self Serve account login if you have not already done so here: https://selfserve.publicmobile.ca/self-registration/

 

Then when you log in go to the Payment TAB and see the bottom, left corner.

Select that option, then remove the card you have registered and enter the new one.

 

esjliv_0-1619383071783.png

View solution in original post


All Replies
S--S
Mayor / Maire

Re: forget password and answer of security question


@GLarson9 wrote:

I got an updated Visa card and now autopay is not working. My number is the same but the security number is different. How do I get back on autopay?


@GLarson9 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

you need to Contact Customer Support Agent by CS_Agentand Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
    Click here to submit a ticket↗↗.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • please include in your message,
  • phone number,
  • account 4 digit pin,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: For public mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

esjliv
Mayor / Maire

Re: forget password and answer of security question


@GLarson9 wrote:

I got an updated Visa card and now autopay is not working. My number is the same but the security number is different. How do I get back on autopay?


@GLarson9 

Register for a Self Serve account login if you have not already done so here: https://selfserve.publicmobile.ca/self-registration/

 

Then when you log in go to the Payment TAB and see the bottom, left corner.

Select that option, then remove the card you have registered and enter the new one.

 

esjliv_0-1619383071783.png

View solution in original post

pkaraa
Deputy Mayor / Adjoint au Maire

Re: forget password and answer of security question

Try deleting the existing credit card and when you put the new expiration date and new CVV try topping up your account for $1 as one time payment just to see it is working.

 

Let us know if still an issue.

t_p
Town Hero / Héro de la Ville

Re: forget password and answer of security question


@GLarson9 wrote:

I got an updated Visa card and now autopay is not working. My number is the same but the security number is different. How do I get back on autopay?


@GLarson9 

After changing the card as instructed above, make sure to check "Manage autopay" to see if it's still on. You should see this in your overview page:

 

t_p_0-1637841265633.png

 

Tulsa
Great Neighbour / Super Voisin

Re: forget password and answer of security question

 
hTideGnow
Mayor / Maire

Re: forget password and answer of security question

@Tulsa 

if you have already tried Forgot password but cannot answer the security questino, you will have to open a ticket with PM:

 

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

 

  1. type: Forgot log in information
  2. Click "Contact Us"
  3. Click "Click here to submit a ticket"
  4. you will then direct to another page to open ticket.

 

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

S--S
Mayor / Maire

Re: forget password and answer of security question

@Tulsa 

you need to Contact Customer Support Agent by CS_Agentand Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

 

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
    Click here to submit a ticket↗↗.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • please include in your message,
  • phone number,
  • account 4 digit pin,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: For public mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

Need Help? Let's chat.