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Great Neighbour / Super Voisin

Re: account disabled

Hi All

 

my account is diabled 

 

my Sim card:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

my phone number that was assigned prior to account disabled was  :  xxxxxxxxxxxxxxxx

 

Due to Covid i managed the auto pay did not kickin and I was not working for months.

 

Is there a way to reactivate the account with same sim and phone number.

 

 

edited by coimputergeek541: accoiunt informatiion removed

 

 

 


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Retired Oracle / Oracle Retraité

Re: account disabled


@chelsea2004saad wrote:

Hi All

 

my account is diabled 

 

my Sim card:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

my phone number that was assigned prior to account disabled was  :  xxxxxxxxxxxxxxxx

 

Due to Covid i managed the auto pay did not kickin and I was not working for months.

 

Is there a way to reactivate the account with same sim and phone number.

 


Unfortuantely, after an acount has been in suspended status for 90 days, the account gets permanently closed. You'll need to get a new sim card and new phone number.  You can only resume service if the service suspensiion has been less than 90 days by paying for your plan fee.

View solution in original post


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Highlighted
Great Neighbour / Super Voisin

Account disabled and cannot reactivate phone/plan

Hi i manged to let my phone plan slide due to covide 19

 

my Sim card:xxxxxxxxxxxxxxxxxxxxx

phone # before account got disabled  --> xxxxxxxxxxxxxx

 

Can we possibly reenable account 

 

usersID :xxxxxxxxxxxxxxxxxxxxxxxx

 

Thank you

 

 

Highlighted
Retired Oracle / Oracle Retraité

Re: account disabled


@chelsea2004saad wrote:

Hi All

 

my account is diabled 

 

my Sim card:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

my phone number that was assigned prior to account disabled was  :  xxxxxxxxxxxxxxxx

 

Due to Covid i managed the auto pay did not kickin and I was not working for months.

 

Is there a way to reactivate the account with same sim and phone number.

 


Unfortuantely, after an acount has been in suspended status for 90 days, the account gets permanently closed. You'll need to get a new sim card and new phone number.  You can only resume service if the service suspensiion has been less than 90 days by paying for your plan fee.

View solution in original post

Highlighted
Mayor / Maire

Re: account disabled

@chelsea2004saad 

 Unfortunately or fortunately you will have to start from scratch but you can probably get a promotion in the next week or two. Plan ahead an order a sim card or two from CCS they are usually about $3. Once you activate keep your personal information to yourself and only share it via private message with the moderators.

 

The info you shared today on the community a freely accessible public forum was enough to be simjacked or have your phone number ported out fraudently. From there crafty criminals can begin to steal your identity and gain access to your bank accounts, credit cards,  email, PayPal and other accounts. Never share your sim card #, account #, IMEI #,  phone #, D.O.B., full name  or email on this forum or elsewhere for that matter. When you activate have an account specific email that is not linked to your finances, choose a strong password and dont remain logged into your self serve or community accounts. Welcome back to public mobile.