Reactivate account

[mibu]

Hello, 

I am having problems reactivating my account. I have a new SIM I added and I applied a new balance, but it still wont reactivate. Can you please help?

Cheers, 

Mike

[darlicious]

@mibu  Reboot the device your using to access your account. Clear your browser,  use incognito/secret mode in Firefox, chrome or safari (iphone/pad). If after clicking on reactivate doesn't work (and rebooting your phone) try and add a $1 payment. Reboot again. Also double check your phone is not in lost/stolen mode in your account in case you used this feature. If no luck wait for a moderator.

[gblackma]

@mibu. Did you use the reactivate account option ? It's a 2 step process add the funds and then use the reactivate account option. If this doesn't work for you, contact a moderator and explain your situation.  Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

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@mibu wrote:

Hello, 

I am having problems reactivating my account. I have a new SIM I added and I applied a new balance, but it still wont reactivate. Can you please help?

Cheers, 

Mike

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