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Good Citizen / Bon Citoyen

Re: Plan Expired (Again)

OK.  I know it's a crappier company because its cheaper but This is RIDICULOUS. WHAT IS WRONG WITH PUBLIC MOBILE?! I swear after these next 3 months I'm moving to another phone company that is more stable. I'm livid. I got a $15 credit because the first time I was out without a phone a whole day and I lost business. NOW I DEDUCTED OFF MY BILL $15. AND NOW THEY'RE SAYING I DON'T HAVE ENOUGH MONEY AND MY PLAN IS DEACTIVATED. AND WHEN I TRY TO PAY IT SAYS IT IS UNABLE TO PROCESS MY PAYMENT. What is happening?!?!?!? I can't believe this. I'm so awed and how bad this company is. 


Re: Plan Expired (Again)

Hey @jeffanyyam,


thank you for taking the time to express your concern regarding your recent renewal. 


Rest assured that we have received your private message and we will look into it shortly.


Kind regards,



**Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.**

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Re: Plan Expired (Again)

Hi @jeffanyyam,


You're in good hands with Mary.


I hope all works out for you.