@elleni Unfortunately you will need moderator assistance; though do try rebooting your phone to see if you can get service while waiting for a response on the payment issue. Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET). Response is generally within few hours, but may take 24.
Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.
BTW: You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum (which I have done for you today), or sending a private message directly to the moderators.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
