Payment Voucher Not Working

[Nrustico]

Payment voucher and credit card not working

[Nrustico]

Thank you. I used the link and sent my problem to them. 

[Nrustico]

Yes I have. 

[Nrustico]

I have both. I’ve entered both. 

[Jb456]

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@gblackma wrote:

@Nrustico do you still have both vouchers? Could you have tried entering the same one twice?

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@Nrustico wrote:

I purchased 2 Feb 14. I used one the other day and the second one was refused today 

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@gblackma  good point 👍

[gblackma]

@Nrustico do you still have both vouchers? Could you have tried entering the same one twice?

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@Nrustico wrote:

I purchased 2 Feb 14. I used one the other day and the second one was refused today 

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[Jb456 · Accepted solution]

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@Nrustico wrote:

I purchased 2 Feb 14. I used one the other day and the second one was refused today 

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Some vouchers have two 12 digit numbers on them. Are you certain you're using the correct one?

Have you tried to enter it both by calling 611 and in your self serve account? Both refuse it?

If you exhausted all options you will have to contact the moderators.

Or private message them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Nrustico]

I purchased 2 Feb 14. I used one the other day and the second one was refused today 

[Jb456]

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@Nrustico wrote:

Payment voucher and credit card not working

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@Nrustico  what issue are you having with the payment voucher? Did you just buy it? Depending on the voucher some could take an hour to activate and others up to 24 hours. 

What happens when you try the voucher?