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Great Neighbour / Super Voisin

Re: Overcharged on credit card

got charged sept01/2019 ,public. mobile 855-4782542, 43.70!

got charged sept22/2019 public mobile 855-4782542 48.

i got rid of that sim card in july!i never used it in 2 months!but im still getting charged for it!

could u plzs cancell and refund my monies!thnx!

GR
Deputy Mayor / Adjoint au Maire

Re: Overcharged on credit card

@diamondboy71  you're gonna have to message the moderator_team and ask them to remove your credit card from your account and close the account!  Start by clicking on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and the moderators will get back to you 

Mayor / Maire

Re: Overcharged on credit card


@diamondboy71 wrote:

got charged sept01/2019 ,public. mobile 855xxxxx, 43.70!

got charged sept22/2019 public mobile 855xxxxx 48.

i got rid of that sim card in july!i never used it in 2 months!but im still getting charged for it!

could u plzs cancell and refund my monies!thnx!


Public mobile is prepaid, so not sure how you can be charged unless you haven't closed your account and removed your CC with PM.  Then you need to do that now by logging into your account and click on payments tab and proceeding to remove any registered CC you have on file with PM.  Your account will go into suspension after 90 days of non-payment and account will be de-activated.

 

Also if that is your phone number, please use the 3 dots top right of your post to edit it out from your post as this is a public forum.

Great Neighbour / Super Voisin

Re: Overcharged on credit card

my public mobile sim cards number are 8xxxxxxxxxxxxx

8xxxxxxxxxxx

email address xxxxxxx@outlook.com

xxxxxxxx@hotmail.com

account number 1000000xxxxxxx

Mayor / Maire

Re: Overcharged on credit card

@diamondboy71   You need to remove all your personal information in this post.  You are on a public forum.  Use the 3 dots top right of your post to edit.

 

Maybe @NDesai will edit the personal info from your post

Great Neighbour / Super Voisin

paying for a sim card that was cancelled

im getting charged for a simm card number,that was cancelled,sept 22 2019. 43.709!it was deleted since july

Mayor / Maire

Re: paying for a sim card that was cancelled

Did you remove autopay from your account ?

 

Mayor / Maire

Re: Overcharged on credit card


@diamondboy71 wrote:

got charged sept01/2019 ,public. mobile 855-4782542, 43.70!

got charged sept22/2019 public mobile 855-4782542 48.

i got rid of that sim card in july!i never used it in 2 months!but im still getting charged for it!

could u plzs cancell and refund my monies!thnx!


 @diamondboy71 

Getting rid of the SIM card and not using the service does not just stop it. You apparently had autopay set up. Did you port/transfer your number out to another service when you stopped using this service? If so then continuing charges has been known to occur on occassion with some people.

 

Edit: I see you've now started your own thread.

Town Hero / Héro de la Ville

Re: paying for a sim card that was cancelled

And did you port the number out?

Re: Overcharged on credit card

threads merged