03-05-2018 09:33 PM - edited 01-05-2022 04:20 AM
Hi
I was out of country for 5 months and my phone is suspended. I wanted to re-activate it but I have got SIM invalid error message. The only think that came to my mind was to order a new SIM card and I did it.
When I receive my new SIM, I will activate it. Does it solve the problem and I have access to my old plan and account?
Thank you!
03-06-2018 10:28 AM
Hi @nafis,
Unfortunately, your old account is permanently lost and you will need to set up a brand new one, using a different e-mail as you will not be able to use your the same e-mail to activate a new account.
03-05-2018 09:39 PM - edited 03-05-2018 09:42 PM
@nafis After 90days of your account being suspended with no payment, your account is permenantly suspended and the SIM card is invalid, plus your old number is lost.
You will have to set up a new account.