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z10user4
Mayor / Maire

Re: Introducing "Customer Support Agent"

 @Fizzajaffri : Your first post here said you transferred your line. As many people do, that's slightly incorrect terminology but also generally interpreted as porting/transferring the number.

So your account here simply carried as if nothing changed. How could it know? So yes, remove your payment card which should turn off autopay and let the account suspend and then deactivate and you're done. I don't think it's reasonable for the company to refund you when it dutifully did everything it was told.

sa7375
Town Hero / Héro de la Ville

Re: Introducing "Customer Support Agent"


@z10user4 wrote:

 @Fizzajaffri : Removed it how? If the account is closed you can't log in or use the IVR to remove autopay. That might suggest that the port did not finish and your plan renewed on schedule.


@z10user4: I found that reply apt, and also worth a chuckle. 😊

@Fizzajaffri:  Kindly note that the 'Community' cannot arrange your refund, that is, if you think you are justifiably due for it. The refund, if any, will ONLY be processed through the 'Customer Service'. But it's a good idea to have your actions clarified here before approaching the Customer Service. Best wishes. 

Fizzajaffri
Good Citizen / Bon Citoyen

Re: Introducing "Customer Support Agent"

Where is customer servise i need my refund they charged me I don’t even use there services since ling yime I transferred to freedom

hTideGnow
Mayor / Maire

Re: Introducing "Customer Support Agent"


@Fizzajaffri wrote:

Where is customer servise i need my refund they charged me I don’t even use there services since ling yime I transferred to freedom


@Fizzajaffri   It is customer's own responsibility to cancel the service , in PM case, remove Autopay.  Moved away to another provider and have not use PM service for long time is NOT a valid reason to ask for refund.

 

If you have not removed Autopay yet, please Login to My Account, disable Autopay and remove credit card.

Yummy
Town Hero / Héro de la Ville

Re: Introducing "Customer Support Agent"


@Fizzajaffri wrote:

Where is customer servise i need my refund they charged me I don’t even use there services since ling yime I transferred to freedom


Did you port your PM number to freedom? If yes, then your PM account is closed and PM should not continue to charge you.

But if PM is still charging you, you should:

Disable autopay and remove autopay credit card info to stop autopay and port your number to another provider. Your account will be cancelled right away.

 

Billing issues can be resolved by Moderators only. To contact them:

- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with MODs). Click here and type ticket, then select account-specific question, then select you need a human now. Follow the prompts to submit a ticket or,

- Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Fizzajaffri
Good Citizen / Bon Citoyen

Re: Introducing "Customer Support Agent"

I thought of ots transferred so its automatically cancelled but it didn’t .. now i removed autopay already.. and please cancel .. and credit please

S--S
Mayor / Maire

Re: Introducing "Customer Support Agent"


@Fizzajaffri wrote:

Where is customer servise i need my refund they charged me I don’t even use there services since ling yime I transferred to freedom


@Fizzajaffri 

Explain your issue to Contact Customer Support Agent by  ,
they can solve your issue, they are nice Service Team they will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

Fizzajaffri
Good Citizen / Bon Citoyen

Re: Introducing "Customer Support Agent"

I didn’t move the number i am usung freedom mobile number and it’s ok for me .. o just wanna camcel there services now

hTideGnow
Mayor / Maire

Re: Introducing "Customer Support Agent"


@Fizzajaffri wrote:

I thought of ots transferred so its automatically cancelled but it didn’t .. now i removed autopay already.. and please cancel .. and credit please


 

If you have requested porting and if porting was successfully, your account would have closed and would not be able to logon

 

the fact that you can now logon, it is possible that the porting wasn't completed... Or "ots transferred" is said is not porting 

z10user4
Mayor / Maire

Re: Introducing "Customer Support Agent"

 @Fizzajaffri : You're flip-flopping. If you moved/ported/transferred your actual phone number to another provider then you have something. If that failed then you have something.

If you picked a whole other new number at that other provider then I don't think you're entitled to anything.

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