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Great Neighbour / Super Voisin

Re: $15.00 credit in my account not used for payment

I also subscribe to a $15 plan and autopay and my account is in a suspended status. Please help! I am unable to make and receive calls. 

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Retired Oracle / Oracle Retraité

Re: $15.00 credit in my account not used for payment

If autopay has failed and since calls are not working, I would suggest manually aoplying a $15 top up to try to get your services working again. What's your Public Mobile account balance?

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Mayor / Maire

Re: $15.00 credit in my account not used for payment


@mymymy416 wrote:

I also subscribe to a $15 plan and autopay and my account is in a suspended status. Please help! I am unable to make and receive calls. 


Try to make a manual payment with your registered card.

Or buy a voucher in stores or online to renew your service.

What happens if you click on the reactivate button in that upper right area?

 

Edit: slow

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Mayor / Maire

Re: $15.00 credit in my account not used for payment

@mymymy416 do a manual payment, click Reactivate button, and restart your phone.

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Great Neighbour / Super Voisin

Re: $15.00 credit in my account not used for payment

I will try right now this is borderline horrible.