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Good Citizen / Bon Citoyen

Re: Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days?

Okay. So they _should_ be the _same_?

Re: Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days?


@johnCa11 wrote:

Okay. So they _should_ be the _same_?


In some places, it should specify a date, but in others, it should show a date of the very next day.  One is the last day that you have paid for, while the other is the first day that the next payment will cover.  Ironically, the plan usually keeps working past midnight because there is a delay in the renewal process.

Town Hero / Héro de la Ville

Re: Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days?


@johnCa11 wrote:

Hey folks,

 

I recently realized that for the first since joining Public Mobile, that I had run out of minutes. Finding the Self-Serve options online a little confusing, it me a bit of work to get to where I could purchase an upgrade (crossing my fingers it would be effective right away--it more-or-less was).

 

Having made my payment (today, July 11th), I checked my payment due date is August 9th, but under My Rewards, it says my next plan cycle starts July 15th. Is this a contradiction? I am wanting to

1) not lose rewards and 2) not pay in full for partial cycle.

 

Can someone help me understand my position here? Will I be getting what I want (as above in #1 and #2)?

 

Thanks


@johnCa11  Instead of a plan change you could have also purchased the 500 minute addon for $5.00 to hold you over. Addon minutes never expire until used up so they are perfect to use as a safety net.

As for the dates is it possible that the rewards date is still showing your old renewal date? If yes, I wouldn't worry about it should correct itself before your next renewal date.