Public mobile locked me out cause of autopay glitch

[Pleasejustwork]

can't receive or make any out going calls. Had to borrow my friends phone originally thinking it was my credit card. Confirmed twice it has nothing to do with my cc. Tried figuring it out myself on public mobile site, every time it saids my credit card can't be verified despite ordering food with it and making online purchases... All appointments for the day is cancelled...
Please just charge my cc and get my service back? Is this a common issue?

[CS_Agent]

Hello Pleasejustwork,

Thank you for providing your required information.

According to the system, there is several failed credit card payment attempts due to a system glitch on our end and I am sorry about that.

Also, in order to troubleshoot this issue, please fill the following form:

Brand/ Marque:    
Client’s full name/ Nom complet du client: 
Client account number/ Numéro de compte du client:    
Cellular number/ Numéro de téléphone mobile:    
Landline number/ Numéro de téléphone résidentiel:    
Reason for Request/ Raison de la demande    AVS Mismatch/Avis d'erreur d'adresse
Full Name on Credit Card/ Nom complet sur la carte de crédit:    
Toll Free Number on back of card/ Numéro sans frais à l'arrière de la carte:    
Country where credit card was issued/ Pays où la carte de crédit a été émise:    
Financial Institution/ Institution financière:    
Address where credit card statement is mailed/ Adresse d'expédition du relevé de carte de crédit:    
Comments/ Commentaires:

I am looking forward an answer from you.

Cheers

Abdoulaye   

[Pleasejustwork]

Private messaged! Awaiting reply!

[SD08]

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@CS_Agent wrote:

For more information about how to use the Community service, please refer to this link: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16...

Cheers

Abdoulaye 

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@CS_Agent

FYI, the link you posted still doesn't work.  As before, it returns the error "An invalid set of parameters has been specified in the url".  May I suggest giving this link to customers instead?

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

It's more to the point anyway.

@Pleasejustwork

You can simply click this Moderator_Team link to send a private message for assistance.

Include your phone number.

[CS_Agent]

Hi Pleasejustwork,

Thank you for reaching out to us. 

Please can you send to us a Private Message?

For more information about how to use the Community service, please refer to this link: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16...

Cheers

Abdoulaye