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Good Citizen / Bon Citoyen

Re: Public Mobile is refusing my credit card

yes I tried and it's not working.

 

Public Mobile need to fix their horrible payement system...

Re: Public Mobile is refusing my credit card

I've registered on various websites using the method described above by @mpcdesign.

 

There should be no spaces between the digits and the dash, eliminate all other puncuation.

 

I previously worked in an IT Department, looking after various things including printing of addresses on bills / envelopes.  This is the 'gold standard' of addresses, prefered by Canada Post and the business community.

Re: Public Mobile is refusing my credit card

@lucnbernier, have you tried clearing yoru cache, or private / incognito mode browsing?  There could be extra information on your PC that is causing this to happen.

 

The payment system isn't broken - something you're entering is the problem, whether it's your typing or cache on your PC / device/

Great Citizen / Super Citoyen

Re: Public Mobile is refusing my credit card

Maybe try a # sign in front of the unit number 

 

#1203 - 70 Fake Street

Re: Public Mobile is refusing my credit card

@bryclops, no, the only the dash between apt and street numbers.  NO OTHER SYMBOLS.

 

Good Citizen / Bon Citoyen

Re: Public Mobile is refusing my credit card

I tried all of that already, so many times...

 

Public Mobile paiement system is clearly the issue. I never had any issue to purshase anything online... except on Public Mobile. The worst is they still haven't provided a phone number to call to customer service. 

Model Citizen / Citoyen Modèle

Re: Public Mobile is refusing my credit card

@lucnbernier, it's time to send a message to a moderator. Phoning a moderator? I believe if you started with PM since day one, you may have grandfathered into that 'calling them,' but, I truly believe if you can't resolve your issues through the community, you need to send a message to a @Moderator_Team. One way to do this is how I had tagged them in this message.


How can you get help with your account, activation, or service?

  • Please contact the Community Moderator Team to get help with your account.
  • They are Public Mobile support employees who can help with your issue (More details).
  • Click here to send them a private message. - IN your private message do include your Public Mobile Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue. DO NOT POST THIS INFO IN THE COMMUNITY FORUM.

Don't know your pin?--provide any 3 of the following:

  • Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

  • Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
  • Messages are replied to during office hours, in the order in which they are received
  • Typical response time is between 1-3 hours, depending on the message queue, but can be up to 48 hours.
  • There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

Good Citizen / Bon Citoyen

Re: Public Mobile is refusing my credit card

Public mobile uses Salt Payments Inc. 

 

salt has blocked my Visa on two accounts so I added a MasterCard without issues. 

 

Sent an email to Salt and will post an update once I hear back. 

 

Visa did not see any pending or denied online transactions; appears as an issue in Salt’s system. Not transmitting to card issuers. 

Good Citizen / Bon Citoyen

Re: Public Mobile is refusing my credit card

It's fixed

 

Public mobile blocked my credit card and they didn't send me a message to inform me. A moderator unblocked it.

 

Public mobile need to update the paiement system to let us know if they are blocking our card.

Great Neighbour / Super Voisin

Re: WTF?! Public Mobile is refusing my credit card & has shut off my phone

I keep getting this message from public mobile when I try to make payment & now they've cancelled my phone. 
"Unable to process this transaction. 
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."

How do I get a public mobile moderator to unblock my card since my credit card is working fine