I am trying to register and pay with my credit card, but Public Mobile is not accepting it.
Message is : Sorry, we are unable to verify your credit card information, so this transaction could not be completed.
This might be due to my address being an apartment and Public Mobile is checking every line of the address instead of only number and postal code as everyone else. I contacted my VISA to ask exactly how they registered my address. Also, VISA confirmed to me that VISA is not the one blocking the card, it is Public Mobile.
Is there a phone number I can call to give my number to custumer service?
There is always issues with Public Mobile, I am getting dissapointed...
Solved! Go to Solution.
You can buy a voucher or I recommend you send a private message to the moderator team and ask them to fix it up. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.
Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.
How long until a moderator replies?:
How can I view my private messages between myself and a Community Moderator?
Have you tried clearing your browser cache, use a different browser (Chrome seems to work well for a lot of people) and/or use incognito mode?
You CC billing address needs to be exactly as in your statement.
Special characters might trigger an error and IIRC there was somebody who said once they left the appartment field blank it worked for them.
Yes I even tried on a different computer. And I tried to write the address in many different ways. As I said in my post, I contacted VISA to write the address the very same way. I don't know why Public Mobile is verifying every line of the address when nobody else is...
@lucnbernier, is an apartment number involved in the address. I don't live in a high rise and so I don't have any personal experience to share. I have read that excluding the apartment number from the address will work. Just enter the street number only.
@lucnbernier, I know exactly how you feel! Because I went through the same thing and thought is this worth it?
I was having this issue all the time with Public Mobile. And I just found out if you live in an apartment building, we have the option to enter the apartment building or suite number in the box beside the street address. DONT DO THAT!
Why? This is why the system is not accepting out payments. It's the payment system that is not understanding the suite number for whatever reason. The rumour is to not include a # of apartment or condo since the system does not accept them is confirmed.
I input my address as Apt#-Street#, simply because it is the preferred addressing method as advised by Canada Post. And now by Public Mobile. I probably can guarantee you this will now work for you. So, in your address when putting in your address for your credit card.
See my screenshot.
If your unit number is 1201 and building number is 70 try putting as follows:
1201 - 70 Fake street
Note the spacing between the dash on each side.