cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Good Citizen / Bon Citoyen

Public Mobile is refusing my credit card

Hi,

 

I am trying to register and pay with my credit card, but Public Mobile is not accepting it.

Message is : Sorry, we are unable to verify your credit card information, so this transaction could not be completed.

 

This might be due to my address being an apartment and Public Mobile is checking every line of the address instead of only number and postal code as everyone else. I contacted my VISA to ask exactly how they registered my address. Also, VISA confirmed to me that VISA is not the one blocking the card, it is Public Mobile.

 

Is there a phone number I can call to give my number to custumer service?

 

There is always issues with Public Mobile, I am getting dissapointed...

 

Thanks

Deputy Mayor / Adjoint au Maire

Re: Public Mobile is refusing my credit card

You can buy a voucher or I recommend you send a private message to the moderator team and ask them to fix it up.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

 

How long until a moderator replies?:

  • Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
  • Messages are replied to during office hours, in the order in which they are received
  • Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
  • There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

Mayor / Maire

Re: Public Mobile is refusing my credit card

Have you tried clearing your browser cache, use a different browser (Chrome seems to work well for a lot of people) and/or use incognito mode?

 

You CC billing address needs to be exactly as in your statement.

Special characters might trigger an error and IIRC there was somebody who said once they left the appartment field blank it worked for them.

Good Citizen / Bon Citoyen

Re: Public Mobile is refusing my credit card

Yes I even tried on a different computer. And I tried to write the address in many different ways. As I said in my post, I contacted VISA to write the address the very same way. I don't know why Public Mobile is verifying every line of the address when nobody else is...

Oracle

Re: Public Mobile is refusing my credit card

@lucnbernier, is an apartment number involved in the address.  I don't live in a high rise and so I don't have any personal experience to share.  I have read that excluding the apartment number from the address will work.  Just enter the street number only.

Model Citizen / Citoyen Modèle

Re: Public Mobile is refusing my credit card

@lucnbernier, I know exactly how you feel! Because I went through the same thing and thought is this worth it?


I was having this issue all the time with Public Mobile. And I just found out if you live in an apartment building, we have the option to enter the apartment building or suite number in the box beside the street address. DONT DO THAT!

Why? This is why the system is not accepting out payments. It's the payment system that is not understanding the suite number for whatever reason. The rumour is to not include a # of apartment or condo since the system does not accept them is confirmed. 

https://productioncommunity.publicmobile.ca/t5/Paiement-de-votre-service/Re-Impossible-de-faire-un-p...

I input my address as Apt#-Street#, simply because it is the preferred addressing method as advised by Canada Post. And now by Public Mobile. I probably can guarantee you this will now work for you. So, in your address when putting in your address for your credit card.

See my screenshot.

Address-with-comments.pngThis is how you should do it! By leaving the Apt# dialog box empty, and entering your address like a letter, will work in the payment system

Good Citizen / Bon Citoyen

Re: Public Mobile is refusing my credit card

Hi, I already tried to leave the apartment number blank and it is not working. I tried everything.

Great Citizen / Super Citoyen

Re: Public Mobile is refusing my credit card

If your unit number is 1201 and building number is 70 try putting as follows:

 

1201 - 70 Fake street 

 

Note the spacing between the dash on each side.

Good Citizen / Bon Citoyen

Re: Public Mobile is refusing my credit card

I tried before and it didn't work

Great Citizen / Super Citoyen

Re: Public Mobile is refusing my credit card

You tried with spacing?